Intelligent Automation: RPA as a service (RPaaS)
A leading confectionery, food, and beverage company faced significant challenges with a manual, error-prone, and non-scalable sales process, impacting inventory, accounting, customer orders, and sales support. To overcome this, we implemented a hybrid intelligent automation solution leveraging RPA as a Service, chatbots, and cognitive bots in Azure. This comprehensive approach automated 36 critical processes across customer finance, engagement, marketing, order-to-cash, direct store delivery, and procurement, integrating seamlessly with existing applications (using Blue Prism and Automation Anywhere).
Key Outcomes & Benefits
Seamless Operational Synergy
The intelligent automation solution drastically reduced error rates across various functions, improving synergies and providing accurate information for better decision-making. For instance, a bot now traces product availability during stockouts, automatically generating orders for the next shipment, and another sends reminders for correct billing information during hotel check-out, significantly increasing compliance.
Enhanced Stakeholder Experience & Compliance
Automated change order requests and service requests ensured better traceability and accurate order information, leading to improved experiences for all stakeholders and higher compliance rates.
Significant Cost Reduction
An intelligent chatbot effectively reduced the inbound call volume for order queries and change requests, leading to a substantial decrease in overall order management costs.
Significant Cost Reduction
An intelligent chatbot effectively reduced the inbound call volume for order queries and change requests, leading to a substantial decrease in overall order management costs.